Dialpad Sales Sell slashes Premium to $79/user (-47%), Advanced to $59 (-38%)
What happened
Between the Oct 12, 2026 and Oct 19, 2026 captures of Dialpad's pricing page, Pulse recorded 2 changes: Sell Advanced $95→$59/user/month (-38%) and Premium $150→$79/user/month (-47%); Essentials unchanged at $39. Sell benefit bullets rewritten for all 3 tiers — Advanced/Premium now bundle Reach Booster, Live Coach, Quality Management as included; Essentials lists unlimited domestic minutes, AI transcripts/recaps/PII redaction, Coaching Teams, 1-yr retrieval, Meetings Essential. In detail: Dialpad Sell benefit bullets rewritten for all 3 tiers: Advanced/Premium now explicitly bundle previously-separate capabilities as "included" (Reach Booster, Live Coach, Quality Management incl. AI CSAT/Scorecards/Playbooks/Coaching Hub); Essentials bullets replaced with unlimited domestic minutes, AI transcripts/recaps/PII redaction, Coaching Teams, 1-yr retrieval, Meetings Essential; Dialpad Sell: Advanced plan cut from $95 to $59/user/month (-38%) and Premium cut from $150 to $79/user/month (-47%). Essentials unchanged at $39/user/month. Pulse files it as a pricing change (feature change, price decrease) with a downward direction. The current page lists Essentials at $39, Advanced at $59 and Premium at $79.
Dialpad's previous recorded change was "Dialpad Sales Enhances Advanced Plan with Voicemail Drop Feature for Increased Efficiency" (Q2 2025). Dialpad has been tracked since 2023-11-14.
In the same window Microsoft, Google, Zoom and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Advanced, Premium, Essentials · FeatureFeature change
Dialpad Sell benefit bullets rewritten for all 3 tiers: Advanced/Premium now explicitly bundle previously-separate capabilities as "included" (Reach Booster, Live Coach, Quality Management incl. AI CSAT/Scorecards/Playbooks/Coaching Hub); Essentials bullets replaced with unlimited domestic minutes, AI transcripts/recaps/PII redaction, Coaching Teams, 1-yr retrieval, Meetings Essential.
- Advanced, Premium · Price−38%$95$59/user/month
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Advanced, Premium, Essentials | Feature | Dialpad Sell benefit bullets rewritten for all 3 tiers: Advanced/Premium now explicitly bundle previously-separate capabilities as "included" (Reach Booster, Live Coach, Quality Management incl. AI CSAT/Scorecards/Playbooks/Coaching Hub); Essentials bullets replaced with unlimited domestic minutes, AI transcripts/recaps/PII redaction, Coaching Teams, 1-yr retrieval, Meetings Essential. | Feature change | |
| Advanced, Premium | Price | $95 | $59/user/month | −38% |
Values as written on Dialpad's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Dialpad's pricing page (dialpad.com) from Oct 12, 2026 and Oct 19, 2026; the change is marked around the middle of the page, where advanced, premium price reads $95 and then $59/user/month.
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The two full-page captures with this change marked up are free with an account.
Dialpad, pricing history
Full history- Oct 19, 2026decreaseDialpad Sales Sell slashes Premium to $79/user (-47%), Advanced to $59 (-38%) · this change
- Q2 2025improvedDialpad Sales Enhances Advanced Plan with Voicemail Drop Feature for Increased Efficiency
Across CRM in the same window
All CRM changes- MicrosoftOct 19Microsoft Speech hides specific LLM models from Voice Live tier headers
- GoogleOct 12Google Workspace swaps Gems for AI skills, rewords Gemini on Starter plan
- ZoomSep 28Zoom Events adds $49/month SIP/H.323 room connector for hybrid events
- TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
Questions about this change
Did Dialpad raise prices in October 2026?
No — prices went down. Between Oct 12, 2026 and Oct 19, 2026 Dialpad's pricing page showed 1 price cut: Advanced, Premium: $95 → $59/user/month (−38%).
What changed on Dialpad's pricing page between Oct 12, 2026 and Oct 19, 2026?
Dialpad Sell benefit bullets rewritten for all 3 tiers: Advanced/Premium now explicitly bundle previously-separate capabilities as "included" (Reach Booster, Live Coach, Quality Management incl. AI CSAT/Scorecards/Playbooks/Coaching Hub); Essentials bullets replaced with unlimited domestic minutes, AI transcripts/recaps/PII redaction, Coaching Teams, 1-yr retrieval, Meetings Essential; Advanced, Premium price: $95 → $59/user/month (−38%). Pulse compared the captures it took on Oct 12, 2026 and Oct 19, 2026; the before/after table above lists each item as written on the page.
How often does Dialpad change its pricing?
Pulse recorded 0 other pricing-page changes for Dialpad in the 90 days before this one; the previous change was "Dialpad Sales Enhances Advanced Plan with Voicemail Drop Feature for Increased Efficiency" in Q2 2025; Dialpad has been tracked since 2023-11-14.